We understand that unexpected situations may arise before the trip, so we ask that you submit your cancellation request with as much detail as possible. Our team will review your case and let you know whether you are eligible for a partial or full refund.
*The refund amount and approval are subject to review by the Customer Service team. Certificates will not be accepted after the end of the trip, and if no certificate is provided, the general trip cancellation policy will apply.
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